Countrywide looks set to close its sales support office in Cheadle, Cheshire.
According to a leaked internal email sent yesterday, which appeared to be genuine and which EYE has seen, “colleagues at the Sales Support Centre in Cheadle” were told on Monday that Countrywide proposes to close the office “later this year”.
The announcement, from Sam Tyrer, signing the announcement as managing director of Retail & London, says:
“We are committed to maintaining a strong and sustainable business, based on the solid principles of putting our customers ar the heart of what we do, and ensuring that we make the most of our people and our assets.”
“In line with this, we have been reviewing the existing support centre and back office functions provided across various parts of the Grou;.
“Yesterday we informed colleagues at the Sales Support Centre in Cheadle that we propose to close the office later with year, with various teams relocation to other sites.
“Cheadle is not used to full capacity, so keeping it open is expensive, and the building also needs significant investment.
“We have other offices within the business that have bigger capacity and better facilities, and it makes sense to put these to their full use.
“We won’t be releasing any further details at this time as we are going through a formal consultation with our colleagues who may be affected by the proposals.
“In the meantime, there are no changes to the current services provided by our colleagues in the Sales Support Centre.
“Further information will be made available once the consultation period has been concluded.”
In December, Countrywide said that the sales support office in Cheadle would be hit by redundancies, with a “high proportion” of admin tasks outsourced to an un-named third party.
However, that email also said: “It is proposed that more complex administration tasks will be retained in Cheadle along with a small team.”
If the notice we have now been sent is indeed correct – and we are checking with Countrywide – it now appears that the Cheadle operation will be closed altogether.
We will of course publish Countrywide’s response as soon as we get it.
There are some very interesting, and unusually mixed, employee reviews here: