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Chaos and frustration for agents as bug hits users of popular software


A bug has crippled Jupix, meaning that both yesterday and on Monday, nearly 2,000 agents could have been tearing their hair out in frustration. It is not clear whether the problem has been sorted out today.

One agent told EYE: “We can’t access anything – phone numbers for vendors, applicants, solicitors, tenants, landlords, leases, rent monies, everything.

“This will delay landlords and contractors being paid, it’s shut our diary, and all our day-to-day activity has been closed down. I can’t call my clients or know what appointments I have. The whole system keeps going down.

“Just what we need – but we do get an apology.”

Yesterday afternoon, the business – part of ZPG – sent out a note to customers saying the problem had still not been sorted. It also apologised on Twitter.

Jupix started as an independent software supplier before being acquired by the Property Software Group, which was bought by ZPG last year. According to its Twitter account, there are over 1,800 daily Jupix customers.

It is regarded as one of the most highly innovative of software providers and has glowing five-star reviews from users on allAgents, not only for the software itself but for the quality of customer service.

A ZPG spokesperson told EYE yesterday evening: “We are aware of the intermittent issue some of our customers are having and we are working to resolve this. We have identified the issue and the fix is being worked on.”

Yesterday’s email to Jupix users said:

“Dear Jupix user,

We just wanted to ensure you were updated on the Jupix Database bug.

We have continued to spend the day working with the UK and US teams of the Jupix Database supplier.

Progress has been made but the issue remains currently unresolved.

We are still monitoring the service very carefully and please ask that you bear with us as we continue to work on the issue.

We sincerely apologise for the ongoing inconvenience this issue is causing.

Kindest Regards,

Your Jupix Team”

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