« Back to all posts

Have all agents cracked customer service? Not on this evidence!

Reposit NS

With so much emphasis on customer service, you would think that it would be a given.

Not so.

A friend was out and about at the weekend and spotted an interesting property in an estate agency window.

He went in to the empty shop, where two women were working.

He asked for details, which one of them printed off. He asked about rental values, and she did not know.

Her colleague guessed a figure and said she could ask the letting department.

He thanked them and left.

Neither had asked for my friend’s name, telephone number or email address.

Neither had asked about his financial position or requirements.

How much business could be walking out of that door every day – just as he did?

And the name above said door?

Surprisingly, perhaps, one that is well known – and is certainly not synonymous with ‘cheap’ or ‘bad’.

x

Email the story to a friend

FREE
daily news
email from EYE

straight to your inbox

Join 20,000 industry colleagues
and subscribe to our free daily news email.


(You may unsubscribe at any time and we promise never to sell or pass on your email address)

Thank you! To complete the subscription, please click the link in the email we just sent you.

Hamilton Fraser NSLANDMARK/SMARTVAL NSViewber 1 NSON THE MARKETRentmyhome NSPaypropHUNTERS NS - to June 2017NES NSKapturNALS NSNFOPP SkyscraperTM trainingjobs board nsArena Push news story pages

[ comments ]

Source:: Have all agents cracked customer service? Not on this evidence!