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It wasn’t like that: Ex-resident complains to advertising watchdog about agent’s listing

YOPA NS

An estate agent has had a complaint upheld against it over the way it described a property.

The complainant was a previous resident and challenged four claims made about the property by Liverpool agent Ashbury Residential.

The Rightmove listing for the one-bedroom apartment gave as its key features “integrated audio system” and “gated access & TV”.

Further text stated: “Along with all the spectacular features of the apartment you will also benefit from: private drive. Remote control gated access with CCTV. Private secure car parking. Beautifully maintained grounds.”

However, the complainant said that neither the audio system nor the remote control gated access with CCTV worked.

The private drive and private parking were in fact shared with other residents.

And the “beautifully maintained grounds” was an incorrect claim because there was ongoing building work in the grounds.

Castle Estate (Liverpool), trading as Ashbury Residential, did not respond to the Advertising Standards Authority’s inquiries.

The ASA upheld all the challenges and has referred the matter to the Committee of Advertising Practice compliance team.

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Source:: It wasn’t like that: Ex-resident complains to advertising watchdog about agent’s listing