A property professional from an unidentified “new type” of agency is alleged to have caused the sale of a couple’s home to be delayed by months.
The agent apparently advised that the sellers go straight to market – as they did.
For the next six months, they had just two viewings, while it turned out that the agent had less than a year’s experience, was based over 100 miles away and had already been paid the commission upfront.
The brochure of the couple’s house contained poor photography and was misleading about the square footage of the property, as a whole floor had been left out of the calculations.
Alex Goldstein, who took over the instruction after the couple’s own business circumstances worsened, said: “The client was unaware that his home was being undersold.
“The ineptitude meant that the client had missed valuable marketing time and had exposed the property to the online search portals – which meant that a digital footprint of the sale had been created and could not be deleted.
“New enquiries would see this and as a result could be put off, as they would query why the property hadn’t sold.”
Goldstein, writing in the Yorkshire Post, says he sent the agent packing, and secured a refund of the couple’s up-front fee. Outline planning permission was then achieved for a value-adding extension, and the property has now sold.