Industry consultant Christopher Watkin says that high street agents have had a long overdue kick up the backside delivered by the arrival of online firms.
He says that the industry had become lazy order-takers and that they should stop moaning about online agents.
In a new video, he also says that agents are wrong to keep talking about their online rivals, whose market share is, he says, just 5%.
Instead of fixating on online agents, he says high street firms should concentrate on winning over the remaining 95% of the market.
What do you think?