Review site allAgents has totally rejected any suggestion that industry software supplier Reapit’s page was taken down from its site in any untoward circumstance. Instead, it says there was a ‘technical issue’.
Yesterday, allAgents suspended the Purplebricks’ account, saying this was unprecedented.
However, Dan Hare of Reapit posted up a comment on EYE which said: “allAgents absolutely has suspended accounts before. The Reapit review page was removed without explanation and our enquiries with allAgents as to why were answered with an offer to reinstate the page if we were to provide allAgents with access to clients’ feeds – something we would never do without clients’ consent.”
We put this claim to allAgents, and Martin McKenzie told EYE: “We did have a technical issue with Reapit but that was not related to reviews.”
We also asked Reapit for more information.
Hare told us: “The Reapit review page disappeared from allAgents a couple of months ago. We had lots of very positive reviews on there and if you Google “allAgents Reapit” you can still see cached results in Google’s index, but the account and page was deleted.”
However, when EYE looked, the page was live, showing 50 reviews – the last in May this year – with Reapit scoring a perfect 5 out of 5 in ratings from estate agent customers.
Reapit’s Simon Whale said that yesterday’s return of the account was a miracle, and Hare echoed the sentiment.
He told us: “Miraculous… I tried that URL just before commenting and it was not working – hasn’t been for months.”
Hare also released to EYE an email sent earlier to allAgents about the removal of the reviews page.
It said: “I don’t think we provide global feeds for anyone. Our customers have ultimate control of their own data and would need to opt to send their customer data to you. To do otherwise is technically illegal.
“The inference in your email that the complete removal of our reviews page would be solved through … us … providing data on a wholesale basis is extremely sinister. I do hope that you can see fit to reinstate the Reapit review page as would simply be right and proper.”
We asked allAgents if it was correct that the Reapit page only returned yesterday.